Complex~36min
The Training Bounce
Two months after the support team's new classification training, "support" tickets are down 34% and leadership is calling it a win. The team leads who ran the training are up for promotion. Look at who changed what.
Tables you'll query
agentsticketsticket_categoriescategory_changes
What you'll learn
CTEs (WITH clause)Window FunctionsDate & Time FunctionsAggregations & GROUP BY